FAQs
In case of any doubt our team is available for you.
You can contact us through one of the following means: Call +351 915 586 738; By email customer.emebeauty@mariamaiagroup.com; through our social networks. For questions related to return requests, you can contact us using the form available on the website or using the email address provided for this purpose - returns.emebeauty@mariamaiagroup.com.
Our team is available to help you on business days from Monday to Friday, between 10am and 6pm.
Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.
Only in mariamaiabeauty.com
Of course! ÈME Beauty ships internationally.
For orders 50€+ the shipping is free, for orders less than 50€ shipping rates vary by country and will be determined at checkout.
It’s easy! Check out our Returns page.
Never. ÈME Beauty is a cruelty-free brand.
We work to process each order as quickly as possible.
For orders whose delivery address is in Portugal, the estimated shipping time is 1-3 working days.
For orders whose destination is outside Portugal, shipping times are extended and options are generally between 5-7 working days.
After the order is dispatched from our facilities, you will receive a notification by email or telephone with delivery information.
Please note that these shipping deadlines do not apply to pre-sale items and, in these cases, the expected shipping deadlines will be longer. For each item available for pre-sale, we share detailed information regarding expected shipping times, through the item description.
We strive for a safe shopping experience and, for this reason, we raise the issue that all transactions take place on platforms recognized nationally or internationally for their compensation and security and that all payments have an extra security method.
On our website you can choose to pay for your orders using one of the following methods: Credit card, PayPal, MBWAY and Apple Pay.
Currently, we do not have a pro discount for makeup artists, but we’ll let you know if it happens. The best way to stay tuned is to sign up for our newsletter.